Any other questions about the cleaning services?

You can find answers to all your questions about Mutlubiev from below. If you wish you can contact %100 Happines Line whenever you want.

Frequently Asked Questions
Mutlubiev
Mutlubiev is an online platform that brings customers together with cleaning professionals registered with the system. Our greatest goal as Mutlubiev is our customers finding the cleaning professionals with the best criteria for them.
You can create orders from our website or our application 24 hours a day, 7 days a week.  Our service hours are every day of the week starting from 08:30-16:00 and continuing until the service is completed. *According to the type of service we provide, there may be a change in service hours.
If you have any complaints about cleaning, you can let us know within 72 hours after receiving the service! If there is any problem with the quality of the service, you can schedule a new remedial cleaning service in proportion to your complaint if you wish or request the refund of the money you have paid. We call this a 100% happiness policy!
As Mutlubiev, we believe that the professional cleaning service should be at a certain standard. When you need them, you can add extra services to the standard service and get detailed cleaning.  We will evaluate your positive or negative thoughts on this matter if you send them to us at [email protected] Your valued ideas are very important to us!
We provide service as a market place. Every cleaning professional who registers with our system works freelance and uses the technological infrastructure of Mutlubiev. Just like you!
Making your life easier and making our cleaning professionals secure are our main priorities. That's why we do the daily insurance of the cleaning professional from the e-government on your behalf!
In our cleaning bags are disinfectant, granular degreasing cleaning material for the kitchen, descaling bath cleaning material, floor cleaning material, cleaning cloths, and sponges. Apart from these products, the materials we ask from you for a complete cleaning operation are a vacuum cleaner, bucket, and floor cleaning apparatus.
For a complete cleaning service, the items we request from you are disinfectant, granular degreasing cleaning agent for the kitchen, descaling bath cleaning material, floor cleaning material, cleaning cloths, and sponges.  Besides these products, the main cleaning products are items like an electric vacuum cleaner, bucket, vileda, etc..
Cleaning professionals arrive at their work by themselves, so unfortunately it is not possible to bring vacuum cleaners with them. Note: Since the vacuum cleaner is one of the basic items of cleaning, we would like to remind you that the cleaning service will not be very good if there is no vacuum cleaner.
1 cleaning professional will be sent to you.
Mutlubiev has a standard cleaning procedure. Furthermore, we provide our personnel with periodic training. However, if you want them to follow a specific path or if there are places to which you want special attention paid, we can direct our cleaning profession in this scope if you share these with us.
Unfortunately, this is not possible. You can become a member of Mutlubiev via Facebook or with your own e-mail address and make your house clean!
Simple Cleaning
If you’d like to have a conveniently priced cleaning which covers the basic needs in a short time, Simple Cleaning is created just for you.
Yes, you can have two Simple Cleaning services in a single day.
We would like to do that but according to the changes in the professional’s calendar, this may not be always possible.
These offers are not valid for Simple Cleaning for now. Soon we will be offering special discounts and campaigns also for Simple Cleaning.
We only offer it for 3 hours. If you have a different needs, please inform us via Mutlubiev 100% Happiness Line or [email protected] Maybe we can provide an exclusive offer for you.
Simple Cleaning price is same for regular and one time orders.
You can write anything you want us to prioritize but please keep in mind that the service is 3 hours and general flow will consume most of the time.
Yes, you can. Please inform us that you want it to be done before general flow in the priorities field.
Cancellation and Change
Our cleaning professionals do their work according to your schedule. For this reason, you can change the date and time of your order up to a certain period of time.  If there is 24 hours or more before the time of the cleaning service and you want to change the time and date, you can do it without paying any fee! If you want to change the time of the service 12 to 24 hours in advance, 35% of the total fee will be withdrawn from the card you registered.
Our cleaning professionals do their work according to your schedule. For this reason, you can cancel your order up to a certain time. If you cancel your order 12 hours or less before the time of the service, 100% of the total fee will be withdrawn from the card you have registered. If you cancel your order between 12 and 24 hours before the time of the service, 50% of the total fee will be withdrawn from the card you have registered. If you cancel your order between 24 and 48 hours before the time of the service, 35% of the total fee will be withdrawn from the card you have registered.
Insurance Guarantee
We trust our cleaning professionals, but they may inadvertently cause some damage. However you do not need to think about this as AXA Insurance guarantees up to 250,000 TL against any kind of damage that may occur in your home!
Any problems that occur in your home will be processed if you report them to Mutlubiev up to 72 hours after the service date. For more details, visit the AXA Insurance page!
Cleaning Professionals
The police records and references of all cleaning professionals registered with the Mutlubiev system are checked and they receive training.
Unless you want a different service, we send one cleaning professional. -Are the cleaning professionals male or female? We do not make any gender discrimination when registering cleaning professionals with our system. If you do not have a specific request, any professional who meets the standards of Mutlubiev can carry out your cleaning service!
If you create a regular order, the cleaning professional whose work you are happy with will be sent.
We do not have any requirements for you to provide your food within our service. The cleaning professional that will come will not make such a request from you.
All cleansing professionals who are registered with the Mutlubiev system go through a three-stage interview system. The first meeting is to meet face-to-face and transferring and going through the Mutlubiev standards with cleaning professionals. After a mutual agreement, police records and references of cleaning professionals are examined. Every cleaning professional who meets these conditions is entitled to pass the second stage. In the second stage, the Cleaning Professionals are given training by Mutlubiev. The content of this training is to teach the Mutlubiev Standards and to give practical basic education. Everyone who attends this training deserves to be a Mutlubiev Clean Professional. After this, there is a test. Every cleaning professional registered to the Mutlubiev system is first sent to secret houses owned by Mutlubiev and tested. Every Cleaning Professional who successfully completes this service is now entitled to have a job! Cleaning Professionals who provide poor service in this service are retrained.
Promotions and Campaigns
You can benefit from promotions if you write the discount code in the "Discount Code" section on the payment page!
You can access all the campaigns at www.mutlubiev.com/kampanyalar. You will receive special discounts that Mutlubiev has given you as mail or push notification.
Unfortunately it is not possible to merge campaigns. You can use a promotion for each order.
Unfortunately, it is not possible to use expired campaigns. If you follow Mutlubiev, you can catch another campaign opportunities as soon as they appear!
Earn Free Cleaning
It is very easy to win free cleaning by suggesting Mutlubiev to your friends! For every friend who creates an order with your reference, you can earn 40 TL in Happy Money and use it in whatever amount you wish, whichever you want!
You can view it in the "Available reference points" field on the Win Free Cleaning page or on the payment page.
You can use the reference points at any amount you want in the order you wish. Remember that you can also use the reference discount on regular orders!
Unfortunately it is not possible to use the reference points with promotions.
If you have a question about the win free cleaning page and references, you can email us at [email protected] or ask us via live support!
Post-Construction Home Cleaning
We call every house which is not occupied, which has been renovated or has debris as a Post-Construction Clean.
Our customer service and operations team always create an offer based on your request. In this type of house, the number of team members will differ according to the proposal
In order to make your house clean, we determine our cleaning materials according to the information we receive from you. If you do not wish us to provide equipment for Post-Construction Houses, we will send a offer according to this!
The lives of our cleaning professionals are our main priority. We would like to remind you that cleaning windows from the outside is a very different service. If we will be able to clean the windows from the outside according to the conditions of your home, we will send you our special offer!
We can not specify an average time for post-construction houses. The average time of service may vary depending on the content of the cleaning service. Our professionals will not leave home without finishing the cleaning. At the end of the service, we guarantee that you will be able to sit comfortably in your new home!
We do not have any requirements for you to provide your food within our service. The cleaning professional that will come to you will not make such a requestfrom you.
Unfortunately you can not use any discount outside of the standard service.
Empty House Cleaning
Our customer service and operations team always create an offer based on your request. In this type of house, the number of team members will differ according to the proposal
In order to make your house clean, we determine our cleaning materials according to the information we receive from you. If you do not wish us to provide equipment for empty houses, we will send a offer according to this!
We call every house that is not occupied and does not have debris an empty house. Our work and pricing policy for empty houses is different to occupied houses. The reason for this is; *empty houses have much more settled dirt than occupied houses *elements of surprise experienced in empty houses is much higher *services included as extra on request for occupied houses being included in empty house and post-construction service s (windows, cleaning inside of cupboards, balconies, etc.) * supply of all equipment, chemicals by us  *a team being sent to empty homes These and similar reasons mean that our work in empty houses is different.
The lives of our cleaning professionals are our main priority. We would like to remind you that cleaning windows from the outside is a very different service. If we will be able to clean the windows from the outside according to the conditions of your home, we will send you our special offer!
We can not specify an average time for empty houses. The average time of service may vary depending on the content of the cleaning service. Our professionals will not leave home without finishing the cleaning. At the end of the service, we guarantee that you will be able to sit comfortably in your new home!
We do not have any requirements for you to provide your food within our service. The cleaning professional that will come will not make such a request from you.
Unfortunately you can not use any discount outside of the standard service.
Office Cleaning
According to the request, you can receive service every day and hour of the week.
Yes, all our staff in our office services are insured.
To give you a safe service, we check the police records and references of every professional registered to the Mutluviev system. As we know this is not enough, we insure your office against any kind of damage with AXA Insurance for 250,000 TL.
We will initiate any necessary action if you notify us of any damage that may have occurred in your office within 72 hours after the service hour. We would like to remind you that we can not help you with any feedback after 72 hours.
If you are satisfied with our cleaning professional, we can regularly send the same professional.
Yes, we provide the necessary billing information when invoicing the service when the service is being created.
You can make your payment by wire transfer.
Unfortunately you can not use any campaign or discount for office cleaning services.
Big Area Cleaning
Apart from our standard services, we also want to offer you a variety of special services. We think that the content and the price of this service should be different. We create a special service and proposal for you according to the details of houses that are larger than 3+1.
A minimum of 2 people will provide service in large areas. The extent of the service and the number of people will vary according to the size of the house and your wishes.
The scope of our service is totally dependent on your wishes in large areas. If you make an offer request for large areas, our customer service will contact you and share the offer according to your request. It's this easy to be happy with Mutlubiev!
If you are satisfied with the cleaning professional team we sent to you, we can send you to the same team regularly! If we do not choose to receive regular service, we can not give you this guarantee. When you create a regular service, you will be the priority of the requested team.
Unfortunately you can not use any discount outside of the standard service.
Profile
If you click the "Forgot Password" button on the page you will go to by pressing the log in button and enter your e-mail address, we will send you a new password. You can change this password at any time. For security reasons, do not forget that you must not share your password with anyone!
You can add and edit your address while making the cleaning service appointment or by selecting My Account from the menu above.
We need the location of your address so that our cleaning professionals can reach you more easily. You can add your address from the order steps or My Account!
All of your personal information is included in "My Account". You can update all information except the Turkish ID number at any time.
Payment
Your safety is very important to us. We use İyzico's secure payment infrastructure and accept payment by credit card only.
As Mutlubiev, we think that keeping credit card information in our system is not the right thing to do. All of your payment information is kept securely in the infrastructure of İyzico.
You can add credit card information from the Payment page At the end of the order steps or from the My Account page.
After the service is completed, the charge will be automatically withdrawn from your credit card. If you have a problem and your payment is not completed, you can complete your payment by going to the My Order History page!
There are two main reasons why you can not pay in these ways: Security and technical reasons. We do not accept cash payments to avoid putting you and our cleaning professional in a difficult situation. The reason we can not get payment by bank card is due to the insufficiency of the infrastructural.
If you have another question about the payment, you can email us at [email protected] or contact us via the live support!
Service
Apart from large area cleaning, empty house cleaning, and post-construction cleaning services, we send 1 cleaning professional for all our house cleaning services. If you want to get cleaning service from the team, we can provide this. You can send the special request for a proposal to us at [email protected] or via live chat! We will reach you as soon as possible and send you a special offer.
We do not have professional chair and carpet washing services as part of our standard operation. You can contact us if you have a specific request in this direction. In addition to general cleaning, we can include it to the program as an extra and make a special offer for you outside of the prices you see on our site.
We do not have wall cleaning services as part of our standard operation. You can contact us if you have a  specific request in this direction. In addition to general cleaning, we can include it to the program as an extra and make a special offer for you outside of the prices you see on our site.
Mutlubiev professionals do not have a definite service period. They will not leave your home without fulfilling Mutlubiev's Standard Cleaning Procedure and the extras you have identified with the cleaning professionals.
You can place regular orders as once a week, once a fortnight, and once a month. The monthly service will take place once every 28 days. Remember, you can also take advantage of discounts by ordering regularly!
A survey will be sent to you by e-mail after the cleaning service is completed. You can rate the cleaning professional and Mutlubiev via this e-mail! We develop ourselves and our system in accordance with the feedback we receive from you. Our cleaning professionals are rated according to their score.
Your friend is our friend too! As long as you mention that you have a pet in the order steps, we will send a cleaning professional who is not afraid of pets/does not have allergies!
This is definitely not necessary! You can specify where you will leave the key in the order steps. Our cleaning professional can pick up and leave the key from where you specify. If you want to be at home during the service, there is no problem for us!
Our pricing system proceeds according to the number of rooms and lounges in the home. If you have extra bathrooms, it is not a problem for us, but you can contact our customer service on 08502009966 for different house types!
Our main aim is to serve you in the way you wish. If there are any rooms you want not to be cleaned, we will inform the cleaning professional if you make the room and lounge selection according to this new number and indicate it in the order note.
We could not provide the efficiency we wished for as different cleaning apparatuses we tried left stains on the outer glass surface. Our efforts continue to solve this problem!
Mobilya Kurulumu
Ürünlerin montajı için harcanacak süre göz önüne alarak, rezervasyon sürecini en kolay hale getirecek 4 ürün grubu belirledik.
Rezervasyon adımında notlar kısmına montajının yapılmasını istediğin mobilyayı yazarak sipariş verirsen en kısa sürede isteğini inceleyip seni arayacağız.
Evet, eşyalarına gelebilecek zararlara karşı AXA Sigorta ile 250.000 TL'ye kadar sigorta güvencesi altındasın.
Ürünlerin detay bilgilerini paylaşırsan Mutlubiev Profesyonellerimiz evine daha hazırlıklı gelebilir. Örnek: 4 kapılı sürgülü gardrop, 8 kişilik açılır masa vb.
Hayır, evinde herhangi bir malzeme bulundurmana gerek yok. İhtiyaç olan tüm malzemeleri biz yanımızda getiriyoruz.
Montajının yapılmasını istediğin mobilyaların sayısına ve montajın gerektirdiği zamana bağlı olarak 1-4 kişi arasında bir ekip gelecektir.
Minimum sipariş tutarı 100 TL'dir.
Mutlubiev Profesyonellerimizin ürünleri kurmak için ne kadar vakit harcayacağını düşünerek fiyatlarımızı belirledik.
Hayır, ürünlerin fotoğrafını göndermene gerek yok.
Hayır, sipariş sayfasında gördüğün fiyatlara herhangi bir ücret (ulaşım, yemek vb.) eklenmiyor. Gönül rahatlığıyla rezervasyonunu oluşturabilirsin.
Mutlubiev'e gelen başvurular arasından mobilya montajı konusunda uzun süreli tecrübesi olan, adli sicil kaydı kontrol edilmiş adaylarla yüz yüze görüşmeler yaparak sadece en iyilerini sisteme dahil ediyoruz.
Saat 17:00'ye kadar aynı gün için rezervasyon oluşturabilirsin. 17:00'den sonraysa en erken rezervasyonu ertesi güne yaptırabilirsin.
Hayır, pazar yeri olarak hizmet vermekteyiz. Sistemimize kayıtlı olan her Mutlubiev profesyoneli serbest bir şekilde çalışıyor ve Mutlubiev'in altyapısını kullanıyor.
Ertesi gün istediğin saate (uygunluk olması durumunda) hizmetin oluşturulur ve herhangi bir ek ücret alınmaz.
Hizmetten önceki gün saat 09:00'a kadar ücretsiz olarak iptal edebilirsin.

Let us do the cleaning, you enjoy your time.

Book a home cleaning or office cleaning service, we will be at your door for you to enjoy the Mutlubiev quality cleaning service.

With our website and mobile application, we made this process very easy.

All you have to do is to book a professional cleaning service and enjoy your free time.

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