01
Mutlubiev contacts the cleaning professional and learns whether the location of the relevant object/good/furniture has been changed or moved during the cleaning service.
02
If the cleaning professional does not accept the loss claim, Mutlubiev examines their track record in detail while passivating their account in the Mutlubiev Platform.
03
In case of existence of verbal statement, Mutlubiev supports the customer during the process of filing a criminal complaint. Mutlubiev shares any required information with the law enforcement agencies.
04
The customer does not have to wait for the court's verdict to start the insurance process. In the event the customer decides to initiate the insurance procedure directly, information such as insurance company's loss declaration form, documentation demonstrating the fact that cleaning service has been provided by the relevant cleaning professional on the day of loss, video and audio records which are taken legally, and details of the relevant loss, is shared with the insurance company.