Frequently Asked Questions


You can see what's involved in the cleanup here
We make a cancellation request free of charge until 09:00 on the day before. The cleaning fee will be charged to the credit card if you want to cancel the service later, as the cleaning professionals will arrange the program for you.
If you have any complaints about cleaning within 72 hours of receiving your service, you can let us know! If there is a problem with the quality of the service; we can program a new cleaning service in proportion to your complaint. We call it 100% Happiness Policy!
Before a cleaning professional is registered to the system, all criminal records are examined and references are checked. After this check-up process, the cleaning professional who is registered to the system goes through a training in order to provide Mutlubiev level of quality service.
We only accept payment by credit card. We use Iyzico's secure payment infrastructure because payment security is very important to us.
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