Frequently Asked Questions


You can see what's involved in Empty House Cleaning here.
We make a cancellation request free of charge until 09:00 on the day before your cleaning service. The cleaning fee will be charged to the credit card if you want to cancel the service later, as the cleaning professionals will arrange his/her program for you.
In this case, you need to get our Post-Construction House Cleaning service in order to serve you better.
You can always let us know about your complaints within 72 hours of receiving our service! If there is a problem with the quality of service; we can arrange a new one for you in proportion to your complaint. We call it 100% Happiness Policy!
Before a cleaning professional is registered to the system, all criminal records are examined and references are checked. After this check-up process, the cleaning professional who is registered to the system goes through a training in order to provide Mutlubiev level of quality service.
We only accept payment by credit card. We use Iyzico's secure payment infrastructure because payment security is very important to us.
;